Thank you for shopping at Wookiey. We value your satisfaction and want to ensure you have a positive shopping experience with us. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.

Returns

  1. Eligibility:
    • We accept returns within 15 Days from the date of purchase.
    • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
    • Items that are not eligible for return include personalized or customized products.
  2. Return Process:
    • To initiate a return, please contact our customer support team at support@wookeiy.com or WhatsApp : 03176918696 to obtain a Return Authorization (RA) number.
    • Pack the item securely, including all accessories and tags, and include the RA number on the package.
    • Send the package to the address provided by our customer support team.
  3. Return Shipping:
    • The customer is responsible for return shipping costs, unless the return is due to an error on our part.

Refunds

  1. Processing Time:
    • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed within 20 Days and issued to the original payment method.
  2. Refund Exceptions:
    • Shipping charges are non-refundable.
    • If the return is not in compliance with our return policy, we reserve the right to reject the return and not issue a refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 3 Days of receiving the item. We will provide instructions on how to proceed, which may include a return, replacement, or refund.

Contact Us

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team at WhatsApp : 03176918696 .

Changes to this Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the revised “Last Updated” date.